Broken link? Rejected reward? Question the FAQ doesn’t cover? Drop us a line.
Prefer to email us direct? Email hello@threesaver.co.uk.
Referral link isn’t working
Tell us the browser you tried (Chrome, Safari, Firefox), whether Incognito helped, and the error you saw. We’ll test it and reply with a fresh link if needed.
Cashback was rejected
Include your Three UK order number, the email you used to claim, and the reject reason if you have it. We can’t override the rewards platform’s decision, but we can walk you through the appeal process.
Something’s out of date
Point us to the URL and paste the bit that’s wrong. Reward amounts, eligibility rules, and payout timings can shift – we’d rather fix it fast than let it drift.
Response time
We check the threesaver inbox at least once a day, Mon–Fri. Weekend messages usually get answered Monday. If you don’t hear back within 3 working days, resend – email spam filters occasionally get in the way.
